NetSupport Manager, PC remote control software offering award winning functionality plus hardware / software inventory, remote desktop, remote file distribution, advanced security and secure remote access.

Features :
	Remote Control		Show Function
	Internet Gateway		Remote Deployment
	Hardware/Software Inventory		Power Management
	Monitoring		64Bit Support
	File Transfer		Printer Re-Direction
	File Distribution
	Desktop Integration with Explorer
	Enhanced Platform Support
	Active X Web Browser Support
	Comprehensive Security
	Scripting & Scheduling

NetSupport DNA, powerful enterprise management suite offering full inventory, remote software distribution, application & Internet metering, reporting, remote helpdesk and remote control.

NetSupport School, market leading training tool for the modern classroom featuring full student remote control, application & internet monitoring, customised student testing and more.

Features :
	Monitor Mode		Group Chat
	Internet Control Module		Multi-Scan
	Application Control Module		Show Video
	Show		Power Management
	Class Wizard		Blank Student Screens
	Student Register		Launch Applications
	Remote Control		Student Testing Module
	Lesson Plans		Instant Surveys
	Lesson Timer		Annotate
	File Distribution		Screen Capture
	File Transfer		Classroom Layout
	Whiteboard		Easy Installation
	Group Leader		Scalable View Windows

Instruct, monitor and collaborate with your networked delegates.Corporate software based upon our award winning NetSupport School package..

Features :
	Auto Power On / Off center computers.
	Pre-prepare systems with Auto Login and Logout of all computers.
	Request attendee details and create an attendance record for the session.
	Transmit the Instructor's Screen, selected desktop or an application to the class.
	Transmit (show) a Video to the class.
	Utilize powerful annotation tools to aid in delivering your content.
	Automatically create a recording of your presentation on each computer.
	Launch, Close and restrict applications on all computers.
	Launch, Close and restrict websites accessible from computers.
	Co-Browse the Internet, synchronizing the Instructors and students browsers.
	Collaborate utilizing a fully featured virtual Whiteboard.
	Hand out and Collect files across the class in a single action.
	Conduct Instant Surveys to gauge delegate understanding.

NetSupport Protect is the number one choice of IT administrators and technology coordinators to protect Windows® operating systems and desktops from unwanted or malicious changes.

Features :
	Prevent copying, deletion and renaming of files and folders
	Hide folders and restrict creation of defined file types.
	Restrict changes to the desktop, taskbar and system settings.
	Restrict shutdown, logoff, lock and password changes.
	Protect the operating system and computer settings.
	Lock control panels, task manager, command prompt and registry.
	Restrict user-defined applications from running.
	Restrict available network drives, drive mappings and network neighbourhood.
	Prevent access to windows systems tools.
	Prevent web browsers from running.
	Restrict creation and deletion of system printers.
	Control access to USB and CD/DVD devices.
	Either disable USB storage devices, allow read only or prevent application launch.
	Prevent users from installing unauthorized software.
	Apply policies to all users, or exclude specified accounts.
	Share security configurations across a network.
	NEW - Centrally deploy NetSupport Protect across your LAN/WAN to all computers.
	NEW - Centrally manage and update security configurations.

NetSupport Notify is a specially developed solution allowing instant and reliable delivery of notifications and alerts across a LAN or WAN to both Windows and Mac desktops.

Features :
	Prioritise messages and alerts with clear and concise message types.
	Support for clickable URLs in alerts.
	Customise Alert and Font colours and include organisation logo in all notifications.
	Flexible Delivery Options - display for XX seconds, Require User Confirm, Auto Close after XX and so on.
	Supports unlimited number of connected user desktops.
	Central Audit log and detailed reporting of all messages sent, received and acknowledged.
	View full Alert History, View and amend current scheduled Alerts and export delivery results.
	Schedule routine Alerts to run weekly, daily or at fixed times or dates.
	Unique Security codes – limiting access to only authorised Agents and Consoles.
	Send Alerts directly from a Web Browser via the browser based notification template.
	Integrate within existing systems via the supplied browser based notification template and COM object.
	Send targeted alerts dynamically to selected departments or all computers.
	Agent configuration can be centrally managed via Active Directory (AD) policies or similar.
	Control ability to send alerts by Active Directory (AD) policy.
	Support for Terminal Server / Citrix clients.
	Notification gateway component included as standard for seamless and secure delivery of messages.
	Send alerts to one or multiple notification gateways simultaneously.
	Notification gateway redundancy support, allowing multiple gateways to be installed.
	Utilise the Notification gateway for existing NetSupport Manager clients.
	No need for router changes or support for broadcast UDP.
	Easy to install with MSI installer or by utilising supplied deployment utility or Active Directory.
	Available in a range of localised languages.

Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Requests.

NetSupport Helpdesk offers the following functionality as standard:

• Automatic assignment of tickets to operators based on pre-defined customer rules based on either Problem Type or User Type
• Automatic escalation of ticket status based on customer specific rules
• Structured notes history for a ticket with source identifiers (telephone, email and more) for each additional entry within the ticket lifecycle
• Direct integration with DNA Suite Inventory and departmental information
• Custom Data Designer allowing for customised data fields
• Active Directory integration
• Streamlined creation of a solutions database to aid future help requests
• Importing user departments and companies from other systems into the NetSupport Helpdesk
• Help Request Logging with customisable categories for easy input
• End users can raise help requests on-line and review current status in real time
• Prioritised Help Requests for users and ticket types together with easy operator allocation
• Profiled Operator access and customised functionality
• Full Hardware and Software Inventory information for each user's system
• Real Time Corporate Status reports - Total Calls in, Status of Calls, Average resolution time and more
• Ongoing history by user for all previous support requests